Online Review Management - Sauco Media

Online Review Management

Collect Reviews. Be found. Be chosen. 

Increase customer reviews. Be found online. Get new customers.

A growing number of consumers research products and companies online before making a purchase.

Having business pages on social media and online platforms will allow you to reach new customers, drive traffic to your website, and increase sales.

But in order to attract customers, you need to have a system in place for managing and responding to reviews.

Sauco Media will evaluate your online presence and implement a review management strategy to take your business to the next level.

Our Online Review Management Process:

Monitor your online presence

Capture reviews

Encourage customers to leave reviews

Analyze KPIs

Why should you manage reviews?

No matter your industry, managing and responding to reviews should be an integral part of your online presence. Bad reviews can taint your reputation, so taking the time to encourage positive reviews and respond to negative comments is important.

People can post reviews on a number of online platforms, including Google, Facebook, Yelp, Trip Advisor, and even your own website. And reviews can make or break your company since so many people search for online reviews before making purchases.

Understanding how to manage and respond to both positive and negative reviews is crucial for the success of your business.

By getting more real feedback and feedback from your customers, you can show the value of your business to the market.
Customer feedback also allows you to correct weaknesses in your service or product. For example, if you offer painting services and the customer mentions that the technician arrives past the scheduled appointment time, you can try to resolve the issue.

Reviews can improve the SEO strategy of local businesses. Google relies on more than 200 classification factors for organic search results and giving priority to local search results, these are results influenced by the location of a user.

If you are a local business, it is important that your site is at the top of the search results. Why? The conversion rate for local searches is almost 100%, meaning more visits, more purchases and more revenue.

Feedback from your customers can also alert your business to pain points you weren’t aware of before. It can let you know about the perks your competition offers too, which can help you evolve your services and unique selling points.

With our review management services, we can help your company grow its brand awareness. By reaching out to past and current customers, your business earns positive reviews across multiple channels, from your social media channels to your website.

In response, potential shoppers that visit your website, as well as social media pages, see a company that delivers on its promise for quality service and quality products. They also see a business that responds and engages with its customers, which is another trust signal.

With 74% of users relying on social media for advice about their purchase decisions, it’s surprising that only 26% of companies use social media in their business strategy. That means a lot of businesses — including your competitors — miss out on the benefits of social media.

As your business earns more reviews from satisfied clients, you build trust with future customers. That’s a lot, as the number of social media users tops more than two billion. Plus, consumers trust online reviews 12 times more than product descriptions.

Made up your mind?

Let us work with you to take your brand wherever you want it to be, the sky is the limit! We have a diverse offering to best serve your online goals. Let’s talk about creating an online review strategy for your business.
We have a very strong client relationship: your goals are our goals. Your success is our success!!

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